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of the following are examples of stakeholders EXCEPT:


A) government
B) competitors
C) shareholders
D) suppliers
E) customer

F) D) and E)
G) A) and D)

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commonly used techniques to aid mangers with important decisions for setting a direction and allocating resources include __________ and __________ analysis strategies.


A) micromarketing; macromarketing
B) business portfolio; diversification
C) investment; divestment
D) dashboards; metrics
E) subjective; objective

F) A) and B)
G) D) and E)

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Which of the following statements regarding an organization's strategic business unit level is most accurate?


A) The strategic business unit level is the level that works most directly with an organization's targeted customers.
B) The overall strategy for the organization is directed at the strategic business unit level.
C) In more complex organizations, the corporate level and the strategic business unit level may merge.
D) More end-user analysis is provided at the strategic business unit level than at the functional level.
E) The strategic direction is more specific at the strategic business unit level than at the corporate level.

F) B) and C)
G) All of the above

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  Figure 2-6 -Using Figure 2-6,identify and describe the three steps ( A,   B,  and  C )of the planning phase of the strategic marketing process. Figure 2-6 -Using Figure 2-6,identify and describe the three steps ("A," "B," and "C")of the planning phase of the strategic marketing process.

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Cell "A": Situation (SWOT)analysis-is an...

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Boston Consulting Group's business portfolio analysis model can be used to analyze a firm's strategic business units.What are the strengths and weakness of this model?

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The primary strength of business portfol...

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Which of the following statements reflects the key elements in developing a marketing strategy for L.M.Schofield,Inc.,a company that produces specialized concrete surfaces for heavily trafficked areas such as retail outlets and amusement parks?


A) Buy ads in all the major trade journals aimed at businesses in the entertainment and/or sports industry.
B) Communicate using direct mail about the various walking surfaces Schofield can create for contractors who are building riding and walking paths.
C) Design a sample ad and test it using visitors at a trade show.
D) Hire six new sales representatives for the Midwest regional office and train them on all aspects of concrete surfaces.
E) Conduct a focus group to decide on which surface to use for a theme park in Brazil.

F) C) and D)
G) B) and E)

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& Jerry's is founded on and dedicated to a sustainable corporate concept of linked prosperity.Its mission consists of three interrelated parts: Ben & Jerry's economic mission is to operate the Company


A) with the goal of generating enough revenue to be a completely nonprofit organization.
B) on a sustainable financial basis of profitable growth, increasing value for our stakeholders and expanding opportunities for development and career growth for our employees.
C) with the goal of making profits for selected charitable organizations such as Fair Trade.
D) with the goal of increasing market share not only in ice cream sales but also in its retail clothing and accessories merchandise lines.
E) with the goal of expanding into international markets by developing sustainable dairies for developing nations.

F) A) and E)
G) A) and B)

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Aggregating prospective buyers into groups that (1) have common needs and (2) will respond similarly to a marketing action is referred to as __________.


A) market aggregation
B) market segmentation
C) product segmentation
D) product grouping
E) mass marketing

F) A) and B)
G) A) and C)

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organization's core values are the fundamental,passionate,and enduring principles that guide its conduct over time.To be effective,they must be supported by


A) competitors.
B) senior management.
C) suppliers.
D) resellers.
E) government regulators.

F) C) and E)
G) A) and B)

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  Railroad Photo -railroad photo above shows a train hauling cargo.What  business  did rail executives believe they were in during mid-20<sup>th</sup> century? What business is a railroad firm really in? Why? Railroad Photo -railroad photo above shows a train hauling cargo.What "business" did rail executives believe they were in during mid-20th century? What business is a railroad firm really in? Why?

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In his famous "Marketing Myopia" article...

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the 20th century,railroads may have let other forms of transportation take business away from them because their definition included only the railroad business,rather than a broader definition that encompassed __________.


A) transportation
B) transcontinental shipping
C) passenger travel
D) product delivery
E) air cargo

F) A) and D)
G) A) and C)

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Which of the following statements regarding diversification analysis is most accurate?


A) Companies should only use diversification analysis if they are well-established; new companies that use this process run the risk of trying to do too much too soon.
B) For any product, there is both a current and a new market and for any market, there is both a current and a new product.
C) Most companies discover that there is at least one product that is targeted to the wrong market.
D) Diversification analysis is only effective for consumer products.
E) Diversification analysis is used to forecast and calculate industry sales for new products.

F) D) and E)
G) A) and B)

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  Figure 2-7 -Quadrant  B  in Figure 2-7 above represents a(n) __________ in a SWOT analysis. A)  Threat B)  Weakness C)  Strength D)  Opportunity E)  Market segment Figure 2-7 -Quadrant "B" in Figure 2-7 above represents a(n) __________ in a SWOT analysis.


A) Threat
B) Weakness
C) Strength
D) Opportunity
E) Market segment

F) A) and E)
G) A) and D)

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  Figure 2-5 -Quadrant  A  in Figure 2-5 above represents the marketing strategy of __________. A)  market penetration B)  product development C)  market development D)  product penetration E)  diversification Figure 2-5 -Quadrant "A" in Figure 2-5 above represents the marketing strategy of __________.


A) market penetration
B) product development
C) market development
D) product penetration
E) diversification

F) B) and C)
G) None of the above

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of the following were changes in the Netflix business model since its founding in 1997 EXCEPT:


A) Netflix announced it would split the firm into two divisions, one that focused on delivering DVDs by mail (Quikster) and the other that streamed them over the Internet (Netflix) .
B) Netflix delivered movies by mail in VHS cassette format.
C) Netflix eventually delivered movies over the Internet.
D) Netflix established a partnership with DirecTV, a satellite television provider, to deliver movies over its network.
E) Netflix cancelled its plan to separate its business into two divisions as a result of customer backlash and negative media criticism.

F) C) and D)
G) B) and D)

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of the following form the foundation upon which a firm builds its marketing program during the strategic marketing process EXCEPT:


A) research the organization's present and prospective customers.
B) determine what business the organization is in.
C) assess the organization itself.
D) identify trends in the organization's industry.
E) analyze the organization's competitors.

F) B) and E)
G) A) and D)

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  Figure 2-5 -Quadrant  B  in Figure 2-5 above represents the marketing strategy of __________. A)  market penetration B)  product penetration C)  market development D)  product development E)  diversification Figure 2-5 -Quadrant "B" in Figure 2-5 above represents the marketing strategy of __________.


A) market penetration
B) product penetration
C) market development
D) product development
E) diversification

F) B) and D)
G) A) and C)

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marketing,an organization refers to


A) a legal entity of people who share a common mission.
B) a group of people united through contractual or corporate ownership.
C) a legal entity engaged in business activities solely with the intent of making a profit.
D) a legal entity engaged in business activities solely with the intent of serving its employees without the intent of making a profit.
E) a privately owned entity that serves its customers to earn a profit so that it can survive.

F) A) and C)
G) A) and D)

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marketing,an offering refers to


A) the formal designation of a publicly-traded stock for a specific product, service or idea.
B) a thing of value between buyer and seller so that each is better off after an exchange between them.
C) a product, service, or idea that creates value for both the organization and its customers by satisfying customer needs and wants.
D) the manufacturer's suggested retail price of a product or service to the general public or the wholesale price to distributors and retailers.
E) the service suppliers and distributors provide to help manufacturers bring a product to market.

F) B) and E)
G) All of the above

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  Figure 2-7 -Quadrant  C  in Figure 2-7 above represents a(n) __________ in a SWOT analysis. A)  Threat B)  Weakness C)  Strength D)  Opportunity E)  Market segment Figure 2-7 -Quadrant "C" in Figure 2-7 above represents a(n) __________ in a SWOT analysis.


A) Threat
B) Weakness
C) Strength
D) Opportunity
E) Market segment

F) A) and E)
G) C) and E)

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