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While training for her new job as a pharmaceutical sales representative,Mallory spent several days shadowing an experienced company rep.She watched the rep focusing on the benefits of the new drugs while not volunteering pricing information,side effects,or comparison data.Mallory assumed that this reflected part of the pharmaceutical firm's


A) buying center.
B) culture.
C) mission statement.
D) corporate social responsibility.
E) RFP process.

F) None of the above
G) A) and E)

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When a business buyer decides to change specifications such as quality or options associated with products purchased in the past,the buyer is engaged in a(n) __________ situation.


A) new buy
B) modified rebuy
C) straight rebuy
D) adapted buy
E) side-by-side

F) B) and E)
G) A) and C)

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CA Technologies,a firm providing software and services to information technology departments,maintains a corporate blog.How can this blog help CA Technologies with B2B marketing?


A) as a place to post responses to RFPs
B) by building brand awareness among potential customers
C) by simplifying vendor performance assessment
D) by streamlining purchasing and distribution
E) by matching buyers' requests and sellers' offers

F) All of the above
G) C) and D)

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Identify the four general types of organizational buying center cultures,and explain how these may impact the approach taken by a salesperson.

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The four types of organizational buying ...

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The B2B buying process tends to be more formal than B2C buying.

A) True
B) False

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An Internet site whose purpose is to be a major starting point for users when they connect to the web and is often used by smaller companies in the RFP process is referred to as a(n)


A) podcast.
B) Internet channel.
C) web portal.
D) buying center.
E) search engine.

F) D) and E)
G) C) and D)

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Briefly describe the four types of buying centers and give an example of each.

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In an autocratic buying center,though th...

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Jackson owns a bike rental business at a resort destination.He is looking at the number of upcoming bookings to the resort to help him figure out how many new bikes to purchase for next season.What type of demand is he facing?

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Demand for bike rentals will d...

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An organization's culture reflects the __________ that guide(s) its employees' behavior.


A) B2C dynamics
B) RFP process
C) buying center philosophy
D) set of values,traditions,and customs
E) derived set of influences

F) A) and E)
G) B) and C)

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Raycom Construction needs heavy-duty equipment to install a new pipeline in northern Alaska.Raycom's engineers have been asked to provide detailed specifications and recommendations for the equipment needed.The Raycom engineers will primarily play the __________ role in the company's buying center.


A) buyer
B) initiator
C) influencer
D) user
E) gatekeeper

F) A) and B)
G) A) and C)

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